Shipping Policy
At My Medi Friend, we work to process and ship orders as quickly as possible while ensuring each item meets our quality standards.
Order Processing
Orders are typically processed within 1–3 business days after payment is received.
Please note that orders placed on weekends or public holidays may be processed on the next business day.
For products that require custom engraving, additional processing time may be required to prepare the item before shipment.
Shipping Time
Delivery times vary depending on the destination and shipping carrier.
Estimated delivery times:
United States:
5–10 business days
Canada:
7–12 business days
United Kingdom & Europe:
7–14 business days
Australia & other international destinations:
10–18 business days
Please note that these are estimated delivery times and may vary due to carrier delays, customs processing, or other factors outside our control.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
Tracking information may take 24–48 hours to update after the shipment is dispatched.
You can use the tracking number to monitor the delivery status of your package.
Incorrect Shipping Address
Please make sure that your shipping address is accurate and complete when placing your order.
If you notice an error in your shipping address, please contact us as soon as possible at: info@mymedifriend.com
Address changes may only be possible before the order has been shipped.
Lost or Delayed Packages
If your package appears to be delayed or lost in transit, please contact our support team.
We will work with the shipping carrier to help locate your package and assist you with the next steps.
Customs and Import Duties
For international orders, customs fees, duties, or taxes may apply depending on the destination country.
These charges are determined by the local customs authority and are the responsibility of the customer.
Contact Information
If you have any questions about shipping or your order, please contact us.
My Medi Friend
Email: info@mymedifriend.com
Our customer support team responds to inquiries within 24–48 hours.